Sparecom
I mzt abologize for my absinth… Ahem… I have been quiet of late as I have switched Broadband providers. My experience with Eircom was less than satisfactory, to put it ridiculously mildly. Y’see I hardly ever look at through any bill that is sent to me. At the behest of a friend of mine, who had just left Eircom, I decided to look through my Eircom bill and guess what I found out? Yep, they had been over-charging me for seven fucking months. I was being charged for both broadband and dial-up.
The first time I called Eircom about this, I was put on hold. The horrible hold music was punctuated by a crisp voice. “Thank you for calling Eircom. All our customer care agents are currently attending other customers. Your call is important to us. Please hold and we will connect you to an agent as soon as possible.”
“Fair enough.” said I, settling back in the Captain’s chair.
“Thank you for calling Eircom. All our customer care agents are currently attending other customers. Your call is important to us. Please hold and we will connect you to an agent as soon as possible.” the voice repeated itself.
I decided to put the phone on loud speaker and go about my business, polishing trinkets, administering twenty lashes to a seemingly kleptomaniac deck hand and all other manner of chores that are the hum-drum of pirate life. All the while, that message kept repeating itself ad-nauseum. My patience was wearing thin but that voice sounded so reassuring I just knew that they’d get to me soon. They had to.
“Thank you for calling Eircom. All our customer care agents are currently attending other customers. Your call is important to us. Please hold and we will connect you to an agent as soon as possible.
I was just winding up for the eighteenth lash when the pattern was broken. There was a longer silence. “FINALLY!!” exclaimed I. I gave the deckhand one more good lash and a decent kick in the bollox and ran to the phone in time to hear a new message.
“Thank you for calling Eircom. Our offices are now closed.”
“FFFUUUCCCKKKKK!” Roared I, “Leave that scurvy-ridden wretch tied to the yard arm.”
After I calmed down, I came up with a plan. Why not get them to call me? So I put the bill in the drawer, called my bank and cancelled my direct debit. Lo and behold, two weeks later my phone rings.
“Hi, this is Mark from Eircom. We just wanted to remind you that you have an outstanding bill.”
“Thank you for calling Captain Purplehead. Captain Purplehead is currently unavailable. Please hold and he will deal with your query as soon as possible.” Said I, before putting the receiver beside the radio, which was playing Orinoco Flow.
I headed to the local shop for a packet of fags, had a brief chat with Lady Purplehead and finally went back to the phone where, amazingly, Mark was still waiting. I decided to have a little customer care battle.
“Thank you for holding, Mark. I’m sorry for the delay.” Said I.
“That’s no problem, Mr Purplehead. I understand.” replied Mark in a respectful tone.
“Thank you for understanding, Mark. How can I help you.”
“Well, we have sent you a ….” Mark began politely.
“Sorry to interrupt you there, Mark, but do you mind if I put you on hold for a tick.” interrupted I.
“That’s no problem, Mr Purplehead. Would you like me to call back at a more convenient time?
“No, that’s fine. Please bear with me a moment.” chirped I before replacing the receiver beside the radio which was now playing If You Leave Me Now.
Off I went to the kitchen and made myself a sandwich. When I returned, Mark was astonishingly still there but the chirp had gone from his voice at this stage.
“Sir, if there is a more convenient time for me to call back, I’d appreciate if you’d let me know as I have work to get through here.”
I relented. “Mark, I’m sorry that you had to be the one to get the brunt of this but I have a gripe with your company. I know that you’re not personally responsible for this gripe but I had to have my revenge. Now that I have had it, I would like to ask why I have been over-charged for the past seven months.”
After going through everything on the bill, Mark accepted that there had been an oversight on my account. This meant that I was in credit but, as I have signed up with another provider, they promised a cheque. Not one cheque has come yet but at least I know that Eircom are only a phone call away.
